Field Implementation, West Region
Navigator Group Purchasing Organization, LLC
A Subsidiary of Managed Healthcare Associates, Inc.

As a Strategic Partner for the West Region, I orchestrate the seamless implementation of GPO offerings by aligning the objectives of sales teams, healthcare members, and food distributors. My focus is on the creation of high-impact food programs that prioritize both operational efficiency and fiscal health. By serving as a dedicated liaison for purchasing and dietary leadership, I provide the specialized guidance necessary to navigate complex product decisions, drive program compliance, and capture high-value conversion opportunities. My approach is rooted in stewardship, leveraging industry best practices and operational expertise to offer strategic insights into SKU rationalization and standardization, ultimately supporting effective Per Patient Day (PPD) management for every member I serve.

I am responsible for the end-to-end success of the member experience, beginning with the design and delivery of comprehensive education to facilitate the onboarding of new organizations. To ensure sustainable results, I maintain a rigorous focus on Order Guide Management and supply chain synchronization, working in close collaboration with Foodbuy personnel, broker partners, and distributors to align on product adoption and stocking strategies. Through the delivery of quarterly optimization reports and detailed performance follow-ups, I ensure a culture of accountability across the distribution network. By collaborating across internal operations, formulary, and manufacturer engagement teams, I ensure that every corporate initiative and program requirement is executed to the highest standard, positioning West Region members for long-term success.

Customer Success Partner

Sysco Corporation

Headquarters Center Of Excellence; Global Support Center

During my tenure at Sysco’s Global Support Center, I transitioned from foundational operational execution to a strategic leadership role within the Headquarters Center of Excellence. I directed the business processes for a high-value portfolio exceeding 50,000 accounts, serving as a primary liaison between internal stakeholders and external partners to ensure seamless distribution across complex networks. My focus remained on maintaining absolute precision in high-volume environments, where I consistently achieved customer satisfaction targets while upholding a processing error rate of less than 1%. I managed the end-to-end customer experience, encompassing strategic onboarding, supply chain recovery planning, and the execution of critical initiatives such as Limited Time Offers (LTOs) and Targeted Redistribution Strategies (TRS).

Driven by a commitment to operational efficiency, I specialized in enhancing data usability through the development of custom tools and automated workflows, significantly increasing the accuracy of Sysco’s proprietary CRM and order management platforms. This technical expertise was built by mastering the intricacies of supply chain administration and high-visibility stakeholder communication. In addition to my operational responsibilities, I acted as a mentor to coordinators, fostering a culture of continuous improvement through data analysis best practices. My dedication to both organizational success and corporate citizenship was formally recognized in 2024, when I received the Volunteer of the Year Award for my leadership in corporate and community service initiatives.

Master Data Management, COI Project Team, Risk Management

Sysco Corporation

Sysco Business Services 

As a key contributor to the Delivery Transformation and Risk Management teams, I focused on the intersection of data integrity and organizational resilience. I was responsible for performing statistical and relational analyses of massive data sets to identify and resolve inconsistencies, ensuring that global master data met the highest standards of governance. My role was critical to the organization’s risk management strategy, where I validated and executed mass data maintenance requests and oversaw the verification of Certificates of Insurance (COI) to ensure total policy compliance. Beyond data maintenance, I spearheaded efforts to design a prototype for a "One-Stop Customer Portal," an initiative aimed at centralizing data management to drive operational efficiency and enhance the end-to-end customer experience.

My work extended into the Vendor Domain, where I was cross-trained to manage the lifecycle of global vendor data in a complex, multi-system environment. This involved the precise creation, modification, and activation of vendor records according to strict business review approvals and enterprise standards. I acted as a strategic liaison, informing and advising key stakeholders while collaborating across business units to maintain service level targets. True to my commitment to servant leadership, I also focused on the "human" side of data management—promoting teamwork across domains and engaging in transformation programs that cultivated internal talent and boosted employee morale. This role solidified my ability to balance technical data governance with a proactive, culture-first approach to project management.

Master Data Management - OSD Project Team, Supplier Management 

Sysco Corporation

Sysco Business Services 

During my tenure on the OSD Project Team, I held decision-making authority over complex data maintenance projects, focusing on the integrity and syndication of enterprise-level "Material" master data. I specialized in transforming raw back-end transactions into meaningful business intelligence by performing advanced data mining and relational analysis on massive datasets. My role was critical in ensuring that global data standards and governance rules were strictly maintained, which involved validating, modifying, and activating material records through a rigorous business review process. By identifying and remediating anomalies in large-scale datasets, I protected the quality of the information that drives the organization’s supply chain and distribution decisions.

As a strategic partner to Suppliers and internal business units, I managed the end-to-end lifecycle of data collection and validation projects, ensuring timely production and distribution of critical output. I was responsible for maintaining and enhancing Standard Operating Procedures (SOPs) and naming conventions, providing a foundation for enterprise data consistency. Beyond technical execution, I acted as an advisor to Analysts and Project Managers, offering data-driven insights and recommendations that influenced high-level business decisions. By balancing workload priorities and system constraints, I consistently met service level targets while ensuring that all stakeholders remained informed of the broader impact of master data changes on the organization’s operational success.

Master Data Management, Command Center - Hypercare Escalation Team

Sysco Corporation

Sysco Business Services 

In this high-velocity Command Center role, I served as the primary escalation point for the creation, validation, and rationalization of enterprise master data. During a single fiscal year, I personally managed 18,158 support requests and executed a total of 31,458 transactions, demonstrating a high-capacity for precision under pressure. Beyond transaction management, I redefined the department's service management approach, architecting a central point of contact that prioritized transparency and end-user functionality. I was responsible for re-leveling all Service Level Agreements (SLAs) and developing real-time dashboards that provided stakeholders with unprecedented clarity and visibility into operational metrics.

As a driver of business process improvement, I designed a prototype for a "One-Stop Customer Portal" to streamline administrative tasks and improve the customer journey. I also pioneered a transformative tax classification update process, moving the organization toward a proactive, enterprise-wide maintenance solution. This initiative significantly reduced expense reimbursement costs and audit risks while empowering Sales Consultants to pivot from administrative tasks to revenue-generating activities. By collaborating across geographic and functional boundaries to implement global best practices, I ensured that our delivery transformation efforts cultivated internal talent and fostered a high-performing, inclusive culture.

Master Data Management - Material Domain

Sysco Corporation

Sysco Business Services 

In this cross-functional role, I acted as a guardian of data integrity, performing the high-precision activities required to create, validate, and rationalize global enterprise master data. I specialized in statistical and relational analysis of expansive datasets, identifying and remediating anomalies to ensure a "single source of truth" for the organization. A key achievement in this role was my orchestration of complex "child-to-parent" item relationships, where I implemented cross-viewpoint logic to eliminate duplicate entries. By introducing automated attribute carry-over processes for item creation, I significantly increased departmental productivity and reduced the manual burden of data entry.

My responsibilities extended into the strategic governance of master data, where I analyzed and executed mass maintenance requests in strict adherence to enterprise standards and governance rules. I served as a critical liaison between business units, providing expert guidance on the impact of data changes and ensuring that business requirements were met with total accuracy. Beyond the technical scope, I spearheaded initiatives to build cross-domain relationships and improve employee morale, fostering a collaborative environment during large-scale data collection and validation projects. My focus remained on balancing workload constraints with service level targets, ensuring that the foundational data driving the company’s operations remained accurate, accessible, and high-quality.

Master Data Management - Customer Domain

Sysco Corporation

Sysco Business Services 

In this foundational contract role, I served as an architect of data quality within the Customer Domain, managing the high-volume lifecycle of global enterprise master data. I specialized in performing statistical and relational analyses to identify and remediate data anomalies, ensuring that customer hierarchies and records met rigorous governance standards. To drive operational efficiency, I designed and implemented automated follow-up protocols and response templates; this initiative allowed the team to focus on high-priority new requests by automating the closure of stagnant files, significantly increasing overall departmental productivity and output.

Beyond technical data maintenance, I was deeply committed to the growth of the team and the satisfaction of our stakeholders. I spearheaded the training of new employees, which led to a measurable increase in reported customer satisfaction rates. As a strategic liaison, I communicated cross-functionally with business units to ensure that master data changes were perfectly aligned with larger business requirements. Whether managing complex data syndication or navigating urgent escalation protocols to expedite high-priority changes, I remained focused on maintaining the integrity of enterprise data standards while fostering a culture of professional excellence and responsive service.

District Leader

PFS Investments, Inc.

As a District Leader and mission-driven educator, I spearheaded a financial education practice across North America and US territories, dedicated to empowering families through strategic fiscal planning. I specialized in performing comprehensive Financial Needs Analyses to help clients achieve debt freedom and build generational wealth by implementing solutions that optimized cash flow and mitigated the rising cost of living. Managing a diverse portfolio of services—including investments, life insurance, and senior healthcare—I took a holistic approach to household security, ensuring every client had the specialized tools and protective services necessary to navigate their financial journeys with confidence.

In my progression from a Financial Services Representative to a Senior Lead, I served as a vital operational anchor, managing the end-to-end lifecycle of client contracts with strict adherence to regulatory compliance. I acted as a high-level administrative liaison for the Regional Vice President, overseeing the training of new team members and maintaining a 24-hour response standard for complex financial inquiries. By balancing technical contract management with proactive business development, I cultivated enduring client relationships based on trust and precision. My tenure was defined by a results-oriented approach to account management, successfully bridging the gap between intricate corporate procedures and mission-aligned client empowerment.

Full Cycle Accounting and Payroll

11:11 Systems, Inc.

Formerly Known as iLand Internet Solutions, Inc.

In this global operational role, I managed the full-cycle accounting and payroll functions for a multi-site organization, ensuring fiscal integrity across international borders. I held primary responsibility for the end-to-end accounts receivable lifecycle, where I independently managed cash flow reporting, executed cash receipt positioning, and performed deep-dive analyses into chargebacks and billing variances. By formulating strategic restructuring options for complex accounts, I maintained a high standard of system accuracy and portfolio performance. My role was critical to the month-end close process, where I assessed and finalized sub-ledgers, validated financial content, and provided senior management with high-level loss reports to drive informed decision-making.

In addition to my financial oversight, I directed the payroll operations for over 100 accounts, maintaining strict government and regulatory compliance across all jurisdictions. I was responsible for the generation and analysis of comprehensive payroll and tax reports on monthly, quarterly, and annual cycles, ensuring seamless reporting to government agencies. By balancing the technical rigors of global payroll with the precision of full-cycle accounting, I served as a trusted steward of the company’s financial health, delivering the transparency and accuracy required to support a rapidly scaling global organization.

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Additionally Operated As The Following Known Entities:

iland Europe Ltd., iland Nederland, iland Australia, iland Cloud Pte. Ltd. 

Operations Officer

Technology Support, Inc.

Additional Entities Supported: TSI Distribution, LLC and TSI Real Estate, LLC.

Operations and Project Leadership

During my tenure as Operations and Project Management Officer, I provided executive-level oversight for subsidiary companies across the real estate, IT infrastructure, and global distribution sectors. I was responsible for the end-to-end lifecycle of high-impact initiatives, ensuring that internal resources remained synchronized to drive both product innovation and operational excellence. By architecting corporate policies and maintaining a "single source of truth" for complex stakeholder groups, I consistently delivered projects that met strategic objectives. My focus on data-driven reporting and transparent communication earned me a Merit Award for exceeding performance targets and established my reputation for fostering a culture of accountability.

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Strategic Procurement and Global Logistics

As a Senior Logistics and Procurement Partner, I spent over a decade orchestrating supply chain strategies to ensure organizational scalability, particularly within mission-critical data center procurement. I specialized in cultivating a robust network of global suppliers, utilizing rigorous performance metrics to negotiate optimal pricing and secure fiscal savings. To address operational friction, I designed and implemented standardized procedures for reverse logistics and order fulfillment, minimizing loss and ensuring a lean, responsive supply chain. My ability to balance technical high-tech sourcing with the rigors of contract lifecycle management became a cornerstone of my professional brand.

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Financial Stewardship and Account Management

In my capacity overseeing full-cycle accounting, I served as a steward of the organization’s fiscal health, managing everything from cash flow optimization to comprehensive banking reconciliations. I successfully modernized accounts receivable portfolios to improve liquidity and renegotiated payment terms with key vendors to support strategic returns to profitability. These foundational financial skills, combined with my experience as a high-level strategic liaison for executive leadership, allow me to assist customers in navigating complex billing and procurement landscapes with a focus on cost-containment and precision.

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Human Capital and Professional Development

A defining thread throughout my career has been a commitment to servant leadership and the development of internal talent. I have designed and executed training frameworks for procurement teams and administrative staff alike, enhancing internal skill sets and improving departmental efficiency. Whether coordinating complex executive workflows or leading large-scale system transitions, I have consistently focused on building cross-functional relationships and promoting a culture of professional excellence. This blend of technical data governance and a people-first approach ensures that corporate initiatives are not only executed to the highest standard but are also sustainable for long-term growth.